Shipping & Return Policy

Shipping Policy

1. Shipping Options and Delivery Times:

We offer the following shipping options:

Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days.
Overnight Shipping: Next business day delivery.

2. Shipping Rates:

Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the shipping option selected and the destination of the package.

3. Order Processing Time:

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

4. Shipping Confirmation and Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes:

[Your Shopping Mall] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages:

[Your Shopping Mall] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

7. International Shipping:

We currently do not ship outside [Country]. For any special requests regarding international shipping, please contact our customer service team.

8. Shipping Restrictions:

We do not ship to P.O. boxes or military addresses.

9. Contact Us:

If you have any questions about our shipping policy, please contact us:

Email: [0327@naver.com]

Return & Exchange Policy

1. Exchange Policy:

Eligibility:

Items must be returned within 30 days of purchase.
Items must be unused, in original packaging, and with all tags attached.
Proof of purchase is required.

Process:

To initiate an exchange, contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].
Once your exchange is approved, you will receive instructions on how to return your item.
Customers are responsible for shipping costs for exchanges unless the item was damaged or incorrect.

2. Refund Policy:

Eligibility:

Items must be returned within 30 days of purchase.
Items must be unused, in original packaging, and with all tags attached.
Proof of purchase is required.

Non-Refundable Items:

Gift cards
Final sale items
Perishable goods

Process:

To initiate a refund, contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].
Once your refund is approved, you will receive instructions on how to return your item.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

3. Damaged or Incorrect Items:

If you received a damaged or incorrect item, please contact our customer service team immediately at [Customer Service Email] or [Customer Service Phone Number].
We will arrange for the return and replacement of the item at no additional cost to you.

4. Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [Customer Service Email].

5. Contact Us:

If you have any questions about our exchange and refund policy, please contact us:

Email: [0327@naver.com]